Conditions for Returns

Since our items are customized toWe only accept returns or exchanges of personalized items if they are defective, damaged, incomplete, or incorrect.

Refunds

• TermRefunds will be processed within 14 days after inspection of the returned product and notification of resolution.
• Amount Refunded:
  • This only includes the value of the returned products.
  • The cost of transportation will be refunded. only if the reason for the return is Jane Made's responsibility. (e.g., incorrect or damaged product).
• Payment Method:
  • The refund will be processed using the same payment method used for the purchase.
• Delays in Reimbursement:
  • If there are any delays, we recommend checking with your bank before contacting us by phone. +351 910872929.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

• Please contact us immediately so we can resolve the issue at no additional cost.

Questions or Support

If you have any questions about returns, exchanges or refunds, please contact us via email. hello@janemade.pt.